Responding to a Review on Google

Victoria left an unhappy review on Google:

We stayed here in 2014 for two or three nights, and had a wonderful time. The location is beautiful and we loved our cabin. We tried to book again in 2015 and in subsequent years, but the minimum stay was extended for a week, which was impossible for us. We just wanted a summer getaway. I looked again to see what availability they have, and it has increased to a minimum stay of eighteen (18) nights–what?! I don’t like this policy change… (more)

We responded: We are so glad you enjoyed your stay with us six years ago. And I’m sorry that we didn’t have any shorter-term availability when you looked in subsequent years. (We usually do have B&B cabins available for exactly those sorts of getaways.)

This year, the coronavirus forced a wrenching change in our business. Back in the spring, with its enormous uncertainty, we knew the health of our guests, staff, and our neighbors in town was paramount. 

We believed that guests would want to “stay within their bubble”. We decided not to operate our in-house restaurant to minimize interaction between guests and with staff. So we opened only our 8 cabins with kitchens. We also knew that guests would be driving (no air travel) a long distance (I can name several guests from Missouri, Indiana, and other states), so they would want a longer stay, to unwind from those travel times. Finally, we knew that we would need to leave time (we chose three days) between guest stays for complete cleaning of cabins. All these factors led to our 18-night sessions.

These decisions have been borne out. Despite these changes, our guests for the first sessions have been extremely happy. Do we wish we could go back to our “normal operations”? You bet. 

As the season winds down, guests can enjoy shorter stays. And we will be open through the end of September if you have a chance to get away. Please join us if you can.

Best regards,
Rich Brown
Loch Lyme Lodge

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